Terms & Conditions – Bold Mile Policies You Can Trust

Terms & Conditions – Bold Mile

These Terms & Conditions govern the use of our website www.boldmile.ca and our moving services. By booking or using our services, you agree to the following terms.

1. Service Agreement

✔ All bookings are subject to availability and confirmation.
✔ Estimates are based on the information you provide and may change if actual conditions differ.
✔ Services include packing, moving, transportation, and related activities as agreed at booking.

2. Customer Responsibilities

✔ Provide accurate details regarding pickup, drop-off, and items to be moved.
✔ Ensure items are properly packed (unless packing service is purchased).
✔ Be present or have an authorized representative available at pickup and delivery locations.
✔ Notify us of any fragile or high-value items in advance.

3. Payments

✔ A deposit may be required to confirm your booking.
✔ Full payment must be made upon completion of services unless otherwise agreed.
✔ Accepted payment methods include cash, credit/debit cards, and bank transfers.
✔ Late or failed payments may result in additional charges.

4. Cancellations & Refunds

✔ Cancellations made 48 hours before the scheduled service may be eligible for a refund (minus deposit/administration fees).
✔ Cancellations within 48 hours of the move may not be eligible for a refund.
✔ Refunds, if applicable, will be processed within 7–10 business days.

5. Liability

✔ We take great care of your belongings, but we are not liable for pre-existing damages.
✔ Our liability is limited to the value declared at booking or as required by law.
✔ Bold Mile is not responsible for delays caused by traffic, weather, or events beyond our control.

6. Restrictions

✔ We do not transport hazardous materials, illegal substances, or perishable goods.
✔ Customers are responsible for ensuring all items comply with local regulations.

7. Intellectual Property

✔ All website content (text, images, branding) is the property of Bold Mile and cannot be reproduced without permission.
✔ Unauthorized use of our site may result in legal action.

8. Governing Law

✔ These Terms & Conditions are governed by the laws of British Columbia, Canada.
✔ Any disputes shall be resolved under the jurisdiction of Canadian courts.

9. Contact Us

For questions about these Terms & Conditions, please contact:

Bold Mile Moving Company
📍 Vancouver, British Columbia, Canada
✉️ info@boldmile.ca
📞 +1 604-653-9838